{"document":{"aggregate_severity":{"namespace":"https://www.suse.com/support/security/rating/","text":"moderate"},"category":"csaf_vex","csaf_version":"2.0","distribution":{"text":"Copyright 2024 SUSE LLC. All rights reserved.","tlp":{"label":"WHITE","url":"https://www.first.org/tlp/"}},"lang":"en","notes":[{"category":"summary","text":"SUSE CVE-2020-1777","title":"Title"},{"category":"description","text":"Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.","title":"Description of the CVE"},{"category":"legal_disclaimer","text":"CSAF 2.0 data is provided by SUSE under the Creative Commons License 4.0 with Attribution (CC-BY-4.0).","title":"Terms of use"}],"publisher":{"category":"vendor","contact_details":"https://www.suse.com/support/security/contact/","name":"SUSE Product Security Team","namespace":"https://www.suse.com/"},"references":[{"category":"external","summary":"CVE-2020-1777","url":"https://www.suse.com/security/cve/CVE-2020-1777"},{"category":"external","summary":"SUSE Security Ratings","url":"https://www.suse.com/support/security/rating/"},{"category":"external","summary":"SUSE Bug 1178434 for CVE-2020-1777","url":"https://bugzilla.suse.com/1178434"}],"title":"SUSE CVE CVE-2020-1777","tracking":{"current_release_date":"2025-12-19T02:12:15Z","generator":{"date":"2023-02-15T04:04:15Z","engine":{"name":"cve-database.git:bin/generate-csaf-vex.pl","version":"1"}},"id":"CVE-2020-1777","initial_release_date":"2023-02-15T04:04:15Z","revision_history":[{"date":"2023-02-15T04:04:15Z","number":"2","summary":"Current version"},{"date":"2025-01-01T06:01:38Z","number":"3","summary":"Current version"},{"date":"2025-01-20T04:14:48Z","number":"4","summary":"Current version"},{"date":"2025-02-15T06:39:04Z","number":"5","summary":"Current version"},{"date":"2025-02-17T07:03:11Z","number":"6","summary":"Current version"},{"date":"2025-12-17T02:05:15Z","number":"7","summary":"description changed"},{"date":"2025-12-19T02:12:15Z","number":"8","summary":"description changed"}],"status":"interim","version":"8"}}}