{"document":{"aggregate_severity":{"namespace":"https://www.suse.com/support/security/rating/","text":"moderate"},"category":"csaf_vex","csaf_version":"2.0","distribution":{"text":"Copyright 2024 SUSE LLC. All rights reserved.","tlp":{"label":"WHITE","url":"https://www.first.org/tlp/"}},"lang":"en","notes":[{"category":"summary","text":"SUSE CVE-2019-18179","title":"Title"},{"category":"description","text":"An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.","title":"Description of the CVE"},{"category":"legal_disclaimer","text":"CSAF 2.0 data is provided by SUSE under the Creative Commons License 4.0 with Attribution (CC-BY-4.0).","title":"Terms of use"}],"publisher":{"category":"vendor","contact_details":"https://www.suse.com/support/security/contact/","name":"SUSE Product Security Team","namespace":"https://www.suse.com/"},"references":[{"category":"external","summary":"CVE-2019-18179","url":"https://www.suse.com/security/cve/CVE-2019-18179"},{"category":"external","summary":"SUSE Security Ratings","url":"https://www.suse.com/support/security/rating/"},{"category":"external","summary":"SUSE Bug 1157001 for CVE-2019-18179","url":"https://bugzilla.suse.com/1157001"},{"category":"external","summary":"SUSE Bug 1157523 for 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7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.","title":"CVE description"}],"product_status":{"recommended":["SUSE Package Hub 15 SP1:otrs-6.0.29-bp151.3.6.2","SUSE Package Hub 15 SP1:otrs-doc-6.0.29-bp151.3.6.2","SUSE Package Hub 15 SP1:otrs-itsm-6.0.29-bp151.3.6.2","SUSE Package Hub 15 SP2:otrs-6.0.29-bp152.2.8.1","SUSE Package Hub 15 SP2:otrs-doc-6.0.29-bp152.2.8.1","SUSE Package Hub 15 SP2:otrs-itsm-6.0.29-bp152.2.8.1","SUSE Package Hub 15:otrs-5.0.42-bp150.2.10.1","SUSE Package Hub 15:otrs-doc-5.0.42-bp150.2.10.1","SUSE Package Hub 15:otrs-itsm-5.0.42-bp150.2.10.1","openSUSE Leap 15.1:otrs-6.0.29-lp151.2.6.2","openSUSE Leap 15.1:otrs-doc-6.0.29-lp151.2.6.2","openSUSE Leap 15.1:otrs-itsm-6.0.29-lp151.2.6.2","openSUSE Leap 15.2:otrs-6.0.29-lp152.2.3.4","openSUSE Leap 15.2:otrs-doc-6.0.29-lp152.2.3.4","openSUSE Leap 15.2:otrs-itsm-6.0.29-lp152.2.3.4"]},"references":[{"category":"external","summary":"CVE-2019-18179","url":"https://www.suse.com/security/cve/CVE-2019-18179"},{"category":"external","summary":"SUSE Security Ratings","url":"https://www.suse.com/support/security/rating/"},{"category":"external","summary":"SUSE Bug 1157001 for CVE-2019-18179","url":"https://bugzilla.suse.com/1157001"},{"category":"external","summary":"SUSE Bug 1157523 for CVE-2019-18179","url":"https://bugzilla.suse.com/1157523"},{"category":"external","summary":"Advisory link for openSUSE-SU-2020:0551-1","url":"https://lists.opensuse.org/archives/list/security-announce@lists.opensuse.org/thread/HV3MGQ2UEPGYIRJRUZLM3IXFHMD2WSCZ/"},{"category":"external","summary":"Advisory link for openSUSE-SU-2020:1475-1","url":"https://lists.opensuse.org/archives/list/security-announce@lists.opensuse.org/thread/3LYOX4CJJPHH5WJGU4WJCXSIRJ5YPPB7/"},{"category":"external","summary":"Advisory link for openSUSE-SU-2020:1509-1","url":"https://lists.opensuse.org/archives/list/security-announce@lists.opensuse.org/thread/S5NKKTAPXGTZI4XHFQ7KLWHRJLJIOZSW/"}],"remediations":[{"category":"vendor_fix","details":"To install this SUSE Security Update use the SUSE recommended installation methods like YaST online_update or \"zypper patch\".\n","product_ids":["SUSE Package Hub 15 SP1:otrs-6.0.29-bp151.3.6.2","SUSE Package Hub 15 SP1:otrs-doc-6.0.29-bp151.3.6.2","SUSE Package Hub 15 SP1:otrs-itsm-6.0.29-bp151.3.6.2","SUSE Package Hub 15 SP2:otrs-6.0.29-bp152.2.8.1","SUSE Package Hub 15 SP2:otrs-doc-6.0.29-bp152.2.8.1","SUSE Package Hub 15 SP2:otrs-itsm-6.0.29-bp152.2.8.1","SUSE Package Hub 15:otrs-5.0.42-bp150.2.10.1","SUSE Package Hub 15:otrs-doc-5.0.42-bp150.2.10.1","SUSE Package Hub 15:otrs-itsm-5.0.42-bp150.2.10.1","openSUSE Leap 15.1:otrs-6.0.29-lp151.2.6.2","openSUSE Leap 15.1:otrs-doc-6.0.29-lp151.2.6.2","openSUSE Leap 15.1:otrs-itsm-6.0.29-lp151.2.6.2","openSUSE Leap 15.2:otrs-6.0.29-lp152.2.3.4","openSUSE Leap 15.2:otrs-doc-6.0.29-lp152.2.3.4","openSUSE Leap 15.2:otrs-itsm-6.0.29-lp152.2.3.4"]}],"scores":[{"cvss_v3":{"baseScore":3.5,"baseSeverity":"LOW","vectorString":"CVSS:3.0/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N","version":"3.0"},"products":["SUSE Package Hub 15 SP1:otrs-6.0.29-bp151.3.6.2","SUSE Package Hub 15 SP1:otrs-doc-6.0.29-bp151.3.6.2","SUSE Package Hub 15 SP1:otrs-itsm-6.0.29-bp151.3.6.2","SUSE Package Hub 15 SP2:otrs-6.0.29-bp152.2.8.1","SUSE Package Hub 15 SP2:otrs-doc-6.0.29-bp152.2.8.1","SUSE Package Hub 15 SP2:otrs-itsm-6.0.29-bp152.2.8.1","SUSE Package Hub 15:otrs-5.0.42-bp150.2.10.1","SUSE Package Hub 15:otrs-doc-5.0.42-bp150.2.10.1","SUSE Package Hub 15:otrs-itsm-5.0.42-bp150.2.10.1","openSUSE Leap 15.1:otrs-6.0.29-lp151.2.6.2","openSUSE Leap 15.1:otrs-doc-6.0.29-lp151.2.6.2","openSUSE Leap 15.1:otrs-itsm-6.0.29-lp151.2.6.2","openSUSE Leap 15.2:otrs-6.0.29-lp152.2.3.4","openSUSE Leap 15.2:otrs-doc-6.0.29-lp152.2.3.4","openSUSE Leap 15.2:otrs-itsm-6.0.29-lp152.2.3.4"]}],"threats":[{"category":"impact","date":"2019-11-21T14:27:22Z","details":"moderate"}],"title":"CVE-2019-18179"}]}