RT-Extension-CommandByMail version 0.0.1 INSTALLATION Read INSTALL file to get more info about installation. COPYRIGHT AND LICENCE Copyright (C) 2006, Best Practical Solutions LLC. This library is free software; you can redistribute it and/or modify it under the same terms as Perl itself. DESCRIPTION This extension parse content of incomming messages for list commands. Format of commands is: Command: value Command: value ... You can find list of "COMMANDS commands below". Some commands (like Status, Queue and other) can be used only once. Commands that manage lists can be used multiple times, for example link, custom fields and watchers commands. Also, the latter can be used with "Add" and "Del" prefixes to add/delete values from the current list of the ticket you reply to or comment on. COMMANDS Basic Queue: <name> Set new queue for the ticket Subject: <string> Set new subject to the given string Status: <status> Set new status, one of new, open, stalled, resolved, rejected or deleted Owner: <username> Set new owner using the given username Priority: <#> Set new priority to the given value FinalPriority: <#> Set new final priority to the given value Dates Set new date/timestamp, or 0 to unset: Due: <new timestamp> Starts: <new timestamp> Started: <new timestamp> Time Set new times to the given value in minutes. Note that on correspond/comment "TimeWorked" add time to the current value. TimeWorked: <minutes> TimeEstimated: <minutes> TimeLeft: <minutes> Watchers Manage watchers: requestors, ccs and admin ccs. This commands can be used several times and/or with "Add" and "Del" prefixes, for example "Requestor" comand set requestor(s) and the current requestors would be deleted, but "AddRequestor" command adds to the current list. Requestor: <address> Set requestor(s) using the email address AddRequestor: <address> Add new requestor using the email address DelRequestor: <address> Remove email address as requestor Cc: <address> Set Cc watcher(s) using the email address AddCc: <address> Add new Cc watcher using the email address DelCc: <address> Remove email address as Cc watcher AdminCc: <address> Set AdminCc watcher(s) using the email address AddAdminCc: <address> Add new AdminCc watcher using the email address DelAdminCc: <address> Remove email address as AdminCc watcher Links Manage links. These commands are also could be used several times in one message. DependsOn: <ticket id> DependedOnBy: <ticket id> RefersTo: <ticket id> ReferredToBy: <ticket id> Members: <ticket id> MemberOf: <ticket id> Custom field values Manage custom field values. Could be used multiple times. CustomField.{C<CFName>}: <custom field value> AddCustomField.{C<CFName>}: <custom field value> DelCustomField.{C<CFName>}: <custom field value> Short forms: CF.{C<CFName>}: <custom field value> AddCF.{C<CFName>}: <custom field value> DelCF.{C<CFName>}: <custom field value>